
Patient Rights and Feedback
At Riverina Fertility, your care and well-being are our highest priority.
Your Rights
As our patient, you are entitled to the same healthcare rights recognised under the Australian Charter of Healthcare Rights and the RTAC Code of Practice.
These rights ensure that your care is:
Safe – delivered in line with national safety standards.
Respectful – your dignity, culture, and values are always respected.
High quality – your care and treatment are delivered to meet your individual needs and uphold the highest standards.
You have the right to receive healthcare services and treatments that are evidence-based, responsive to your needs, and provided in accordance with national quality and safety benchmarks.
Providing Feedback
Your feedback is very important to us. It helps us continually improve the care and services we provide.
By email: our.feedback@lifefertility.com.au
Directly with the Health Care Complaints Commission (HCCC) NSW: https://ecomplaints.hccc.nsw.gov.au/